# Agency.in > Agency.in is an AI transformation agency for small and mid-market businesses. We build AI into the tools a business already uses, sales, marketing, support, and operations, rather than adding a single disconnected tool. Founded in 2016, based in Mumbai, India. Every engagement starts with a free audit of the client's process and tech stack, with an NDA available on request. ## Core Services - [What Is AI Transformation?](https://www.agency.in/ai-transformation/): A plain-language guide to AI transformation vs. AI implementation, what it covers, and how to know if a business is ready. - [AI Rescue](https://www.agency.in/ai-rescue/): Audit, stabilize, and rebuild broken or abandoned AI projects, including DIY and freelancer-built AI tools that stopped working. - [AI Consulting](https://www.agency.in/ai-consulting/): Vendor-neutral advice on where AI actually fits a business, with a written recommendation at the end. - [AI Strategy](https://www.agency.in/ai-strategy/): A phased roadmap tying AI initiatives to revenue, cost, and time saved. - [AI Readiness Assessment](https://www.agency.in/ai-readiness-assessment/): A free audit of whether a business's data, tools, and team can support an AI project before spending on one. - [AI Implementation](https://www.agency.in/ai-implementation/): Building AI directly into a client's existing CRM, helpdesk, or website. - [AI Automation](https://www.agency.in/ai-automation/): Automating repetitive, rule-based tasks with human review for exceptions. - [AI Agents](https://www.agency.in/ai-agents/): AI agents that take real actions (booking, updating records, following up), not just answering questions. - [AI for Sales](https://www.agency.in/ai-for-sales/): Lead scoring, automated follow-up, and pipeline visibility inside a client's existing CRM. - [AI for Marketing](https://www.agency.in/ai-for-marketing/): AI-assisted content drafting, personalization, and spend tracking. - [AI for Operations](https://www.agency.in/ai-for-operations/): Automated checks that confirm SOPs are actually followed, not just documented. - [AI for Customer Support](https://www.agency.in/ai-for-customer-support/): Automated routing and instant answers to repetitive support questions, built on a business's own data, not a public AI tool. - [AI for Your Website](https://www.agency.in/ai-for-website/): Site speed, SEO, and visibility in AI search tools like ChatGPT and Google AI Overviews. ## Industries - [Industries Overview](https://www.agency.in/industries/): Index of all industries served, with region-specific context for India, the US, Europe, and Australia-NZ. - [Manufacturing](https://www.agency.in/industries/manufacturing/): Faster quotes, automated order follow-ups, inventory visibility for SME manufacturers. - [Healthcare](https://www.agency.in/industries/healthcare/): Scheduling, patient questions, and follow-ups for patient-facing practices. - [Financial Services](https://www.agency.in/industries/financial-services/): For financial advisors, wealth boutiques, mutual fund distributors, loan brokers, and small NBFCs. - [Insurance](https://www.agency.in/industries/insurance/): For insurance agencies and brokers, not insurers themselves. - [Retail](https://www.agency.in/industries/retail/): 24/7 customer support and personalization, including D2C food and beverage brands. - [Real Estate](https://www.agency.in/industries/real-estate/): Instant lead response for brokerages and small-to-mid developers. - [CA & Compliance Firms](https://www.agency.in/industries/ca-firms/): Document chasing and compliance deadline tracking for CA, CS, and compliance practices. - [Agri-Export Trading](https://www.agency.in/industries/agri-export/): Buyer response, certificate tracking, and seasonal coordination for agri-export trading houses. - [Education Consultants](https://www.agency.in/industries/education-consultants/): Instant inquiry response and application deadline tracking for study-abroad and admissions consultants. - [Food Compliance Consultants](https://www.agency.in/industries/food-compliance-consultants/): Document collection and renewal tracking for FSSAI, HACCP, and ISO certifications. - [Pharma Distribution & CMOs](https://www.agency.in/industries/pharma-distribution/): Stockist coordination and regulatory documentation tracking for distributors and contract manufacturers. - [Chemical & Petrochemical Traders](https://www.agency.in/industries/chemicals-export/): AI/GEO visibility for international buyers and export documentation tracking. ## Solutions - [Solutions Overview](https://www.agency.in/solutions/): Index of all AI solutions, and how they relate to the broader service pages. - [AI Lead Scoring](https://www.agency.in/solutions/ai-lead-scoring/): Rank leads by likelihood to buy, based on a business's own deal history. - [Custom AI Chatbots](https://www.agency.in/solutions/ai-chatbots-customer-support/): Chatbots trained on a business's own product and support data, not a generic script. - [SOP & Process Automation](https://www.agency.in/solutions/sop-process-automation/): Turning documented SOPs into daily execution with automated checks. - [AI Integration for HubSpot & Zoho](https://www.agency.in/solutions/ai-integration-hubspot-zoho/): Adding AI directly inside a client's existing CRM. - [AI Content & SEO Automation](https://www.agency.in/solutions/ai-content-seo-automation/): AI-drafted content optimized for search engines and AI answer engines. ## Company - [Pricing](https://www.agency.in/pricing/): Free process and tech stack audit as the first step; Foundation website plan from $1,500 one-time + $1,000/year; Custom AI transformation plan scoped after the audit. - [How We Work](https://www.agency.in/how-we-work/): A six-phase process from discovery call and free audit through launch and support. - [Glossary](https://www.agency.in/glossary/): Plain-language definitions of AI transformation terms (AEO, GEO, RAG, lead scoring, and more). - [FAQ](https://www.agency.in/faq/): Answers on pricing, process, tools, team, and data privacy. ## Legal - [Terms and Conditions](https://www.agency.in/terms/) - [Privacy Policy](https://www.agency.in/privacy/) - [Service Level Agreement](https://www.agency.in/sla/) ## Optional - [Full site content](https://www.agency.in/llms-full.txt): Complete text content of every page listed above, for models that can process longer context.